Shipping

Every order ships from our warehouse in Florida.

Processing time

Orders ship within 1–3 business days. We ship twice a week. We don't ship on weekends or major holidays. You'll get an email with tracking as soon as your order ships.

Delivery time

• Contiguous US: usually 2–6 business days after your order ships.
• Alaska, Hawaii, Puerto Rico and US territories: delivery times vary by destination.
• International: We ship internationally. Rates are calculated at checkout from your address and order weight. Delivery times vary by destination. Customs duties, taxes and import fees are the buyer's responsibility and are not included in the shipping rate. Some liquids and battery-powered items may be unavailable for international or air shipping.

Delivery times are estimates from the carrier.

Shipping rates

Rates are calculated at checkout from your address and order weight.

• USA Standard: $6.12 for orders up to 6 lb, and $13.11 over 6 lb.
• Alaska & Hawaii: $14.11 up to 6 lb, and $22.04 over 6 lb.
• Subscription orders ship free.
• Standard International: $19.04 for orders up to 6 lb. Economy International: $34.03 for orders over 6 lb.

VIP shipping perks

Join the Kingdom members get shipping perks on CarbonCare.US: VIP Essential: 50% off shipping. VIP Pro and VIP Elite: free shipping. VIP shipping perks apply to the 48 contiguous states.

Ground-only items

Some liquids and battery-powered items, like the Glovebox Vacuum and Tire Inflator & Jump Starter, ship by ground only.

P.O. boxes

We ship to P.O. boxes via USPS.

Address accuracy

Please double-check your address at checkout. If a package comes back because of an incorrect address, we'll contact you to reship. Extra shipping charges may apply.

Lost, stolen or damaged in transit

• If tracking shows your order as delivered but you can't find it, check with neighbors and your local carrier first, then email us within 2 days and we'll help you file a claim.
• If your order arrives damaged, see our Returns & Refunds policy. We'll replace or refund it.

Delays

We are not responsible for carrier delays, weather, or other events outside our control.

Questions

hello@carboncare.us or live chat.