Support

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Questions about an order, a product, VIP or sponsorship? Send us a message and the team will get back to you.

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We reply within one business day.

Quick answers

How long does shipping take?

All products are stocked in our Florida warehouse. We ship twice a week, so most orders arrive within 2–5 business days.

Who gets free shipping?

VIP Silver and Gold members ship free on CarbonCare.US. VIP Bronze gets 50% off shipping. VIP shipping perks apply to the 48 contiguous states.

How do I manage my subscription?

Sign in to your account to skip, reschedule or cancel a Subscribe & save delivery, or message us and we'll handle it.