Returns & Refunds

We want you to love what you ordered. If it isn't right, here's how we fix it.

7-day returns on unopened products

You can return unopened, unused products within 7 days of delivery for a refund to your original payment method.

• Bottles must be sealed and unopened.
• Towels, brushes, mitts and tools must be unused and in their original packaging.
• The Glovebox Vacuum and the Tire Inflator & Jump Starter must be unused, with all accessories and the original box.

For safety reasons, we can't accept returns of opened or used chemical products unless they arrived damaged or defective.

Damaged, defective or wrong item

Tell us within 7 days of delivery. Send your order number and a photo or short video of the issue. We'll send a replacement or issue a full refund, including shipping. Please don't throw out a damaged item or a leaking bottle until we reply; we may ask for one more photo. You won't need to ship back a leaking bottle.

How to start a return

1. Email hello@carboncare.us with your order number, the item(s), and the reason.
2. We'll reply within 1–2 business days with return instructions and the return address.
3. Ship the item back within 7 days of getting our instructions. Liquid products must ship by ground.

Please don't send a return without contacting us first. Packages we don't expect can't be matched to an order.

Return shipping

• Change of mind: you cover return shipping. Original shipping charges aren't refundable.
• Damaged, defective or our mistake: we cover it.

Refunds

Once your return arrives and we check it, we'll refund your original payment method within 5 business days. Your bank may take a few more days to post it. If you paid with Shop Pay Installments, the refund goes back through Shop Pay. There is no restocking fee.

Exchanges

The fastest way to exchange is to return the item and place a new order. Need help? Email us.

Sale items

Items bought on sale follow this same policy. The refund is the price you paid.

Not returnable

• Gift cards.
• Opened or used chemical products (unless damaged or defective).
• VIP membership fees, which are covered by the membership terms.

Subscriptions

You can cancel a subscription before your next renewal date through your account or by emailing hello@carboncare.us.

Product use

Always test products on a small, hidden area first and follow the label directions. CarbonCare is not responsible for damage caused by misuse or by not following label instructions.

Returns address

CarbonCare.US (Carbon Kingdom Inc.), 6500 NW 21st Ave, Bay 9, Fort Lauderdale, FL 33309. Email: hello@carboncare.us.

Questions

hello@carboncare.us or the live chat button on any page.

This policy does not affect your rights under applicable law.